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Terms and conditions
Payment
We accept all major payment methods including Visa, Mastercard, JCB, Diners, CUP, AMEX and Bank remittance.
You can choose which major currency you wish to display the prices at the top of the homepage. Prices DO NOT include VAT and are tax-free.
We collect VAT for Swiss orders. It will be automatically added on cart checkout to orders meant to ship to domestic Swiss addresses or hand-carried.
Nominis will charge in EUROS or Swiss Francs at the equivalent rate of the amount that appears on our website. This is clearly laid out at checkout depending on the payment method chosen at checkout.
Nominis reserves the right to refuse any payment.
Refund, Return and Cancellation Policy
Refunds are processed for lost packages post 30 days or for returned packages in the condition the order was received. For severely damaged or poor quality goods, we can issue replacements or credits, but for refunds to be issued, we must have passed the 30 days to declare a loss or have the package returned back to us. This is standard global postal service regulations. Contact us by email to receive the return details as it is different depending on your region. Also, subjective views on taste or colorization or bloom within the cigar is not a valid reason for a refund. There is a huge debate to be had and we will happy to communicate with clients to help further understand the product and character of the cigar they have ordered. If you wish to cancel your order this is only possible if you have not yet paid for the order. Once you have paid for the order it is not possible to cancel the order.
Guarantee
We guarantee your satisfaction with our services. We promise to deliver high-quality products, cigars, or accessories.
After quality controls by the official importers, the cigar boxes we send out are checked by our experts in Geneva prior to entering our humidor. All premium boxes are opened, checked for bugs, mold, and damage to ensure top quality is served to our clients and to protect our existing stock. Packs and other fast-moving items are only randomly checked.
We use a specific packaging method to preserve moisture level and freshness(up to 60 days). When you receive your order you are recommended to let them rest for a couple of days in your humidor before tasting them.
If clients are unhappy with their orders, please let us know. We will give you instructions on how to return them, providing that you keep them in their original packaging. You will be offered a box of the same order or of similar value if that is your wish or a full refund minus shipping costs.
Privacy Policy
All collected information will be treated in strict confidentiality. You have the right to access all your personal data stored in our database and to request any rectification or deletion of this data. These details can all be viewed in your account here
We use SSL security to collect any confidential data. The only data Nominis stores is designed to complete your order, such as contact information and delivery and billing addresses. All this is stored via our SSL software. No data is passed on for marketing purposes, however, it may be passed on to complete or help with the order processing, such as to our logistics partners or payment partners. No payment details are stored on our servers.
Legal issues
Should duties be required, clients must arrange with their local authorities when notified of the arrival of the package in their country.
Our sales and shipment teams respect the laws of each country. For certain countries we do not ship tobacco products, which is why you may not see your chosen country at checkout. Do seek our expertise for further information, as each country has different regulations.
You must be 21 years old or older to browse our website and buy cigars or tobacco in general. An ID check may be conducted if needed.
Clients must be aware that the jurisdiction of the canton of Geneva in Switzerland applies and ultimately the jurisdiction of the Federal Court of Switzerland will apply in extreme cases.
COC Club, NOMINIS SA,
rue Caroline 29, 1227 Acacias, Geneva
Switzerland, CHE-390.270.555 (FOSC du 18.02.2016, p.0/2675663)
Tel: +41 22 776 6270